Terms of Service

 

Introduction to Terms and Conditions

Welcome to paeoniafloraldesigns.com. Before you place an order via the online shop you should read these terms and conditions carefully as they contain important information about the ordering process and your order. Our terms and conditions may be altered from time to time without notification and therefore advise you to regularly review this policy when you visit this site. Our terms and conditions apply to online orders, orders made by telephone, email. By accessing this web site and on all invoicing,  you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.paeoniafloraldesigns.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to “we”, “us” are to Paeonia Floral Designs.

Ordering from us

We have taken care to ensure that the photographic representation, description and specification of each product is accurate.

Orders can be placed via the online checkout process. As part of the online ordering process you will provide us with information including your personal details, details for the recipient and your payment details – these are mandatory. As part of the checkout process you will be able to check your order and correct any errors. Acknowledgement of receipt of your order will be sent via email, detailing the products you have ordered. We may refuse to accept an order where we cannot obtain authorisation for your payment or if there has been a pricing or product description error.

Pricing Policy and Payment Methods

All prices shown on the website are in £ sterling and are inclusive of VAT at 20%, where applicable. Prices may change and offers may be withdrawn at any time.

The price you pay is the price displayed on this website in £ sterling at the time we receive your order. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. While we try and ensure prices on our website are accurate, errors may occur.

We accept payment by American Express, Maestro, Mastercard, Visa and Visa Debit.

If you are paying for your goods using a payment card with a foreign currency denominated account, payment will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Liability

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

Security

When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. These details are kept safe on a secure server and then deleted once the ordering process is completed.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We may change, suspend, restrict or terminate access to the website for any reason at any time. We will not be responsible to you for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause beyond our reasonable control.

Data Protection/Privacy

Our policy is to respect the privacy of all customers. We will not monitor, edit or disclose any personal information about you, without your prior permission, unless we are required to do so to conform to legal requirements or comply with legal process.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms & Conditions.

Disclaimer

Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and / or the Online Service impossible or impractical.

General

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective promptly after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions. A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act. Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.